Self Exclusion
Última atualização: 18.11.2024
Self-exclusion procedure
- Preliminary blocking. The player can contact us using any of the available communication channels (live chat, email, direct communication with the manager, etc.), and in a free form declare a desire to block an account. The player’s account will be immediately blocked for at least 24 hours (the so-called preliminary blocking).
- After preliminary blocking, the player will receive a message to an email with a special form to fill out (the desired blocking period, reason, etc.).
- If a player refuses to fill out the form, his/her account will be automatically unblocked after the preliminary blocking period ends.
- Lifetime self-exclusion. To confirm a lifetime (perpetual) self-exclusion, the user will have to go through an additional procedure of personality verification.
- After preliminary blocking, the player will receive a message to an email with a special form to fill out (the desired blocking period, reason, etc.).
- If a player refuses to fill out the form, his/her account will be automatically unblocked after the preliminary blocking period ends.
- Lifetime self-exclusion. To confirm a lifetime (perpetual) self-exclusion, the user will have to go through an additional procedure of personality verification.